The Public Utilities Regulatory Commission (PURC) has introduced members of the Wa Consumer Services Committee to the general public in Wa on Tuesday.
The PURC, established under the Public Utilities Regulatory Commission Act, 1997(ACT 538), is to ensure the provision of quality electricity and water services.
Mrs. Mami Dufie Ofori, who is the Executive Secretary to the Commission, in her address at the inauguration ceremony said the formation of the Consumer Services Committee in Wa is in fulfillment of the commissions mandate to establish a ‘watch dog’ committee that will play an advisory role in respect of regulated utilities in the provision of electricity and water.
‘’ It is in fulfillment of our mandate requiring the Commission to establish Consumer Services Committees that has resulted in the creation of the Wa Consumer Services Committee, which is being inaugurated today.’’
The committee will among other functions monitor the performance of utilities in the location of the committee, educate customers on their rights, responsibilities with respect to utility services and on the conservation referred to the committee; the committee will also receive and transmit formal consumer complaints to the commission.
The committee will also perform any other functions that are incidental to these functions.
Mrs. Mami Dufie Ofori appealed to all especially the local government authorities to provide the necessary support needed to ensure the successful operations of the Consumer Services Committee.
She also urged the CSC members to be fully committed to their responsibilities, with the aim of ensuring that Ghana as a whole moves forward in its bid to become a developed country.
Reading the Upper West Regional minister’s address on his behalf, the Regional Coordinating Director, Alhaji Abdulai Abubakari urged consumers to make optimum use of these utilities.
‘’It must also be noted that even in instances where resources are renewal, the process of renewing is at an opportunity cost for some other societal needs. In other words let us make optimum use of these even in instances where we are capable of purchasing more than we require,’’ he added.
Hajia Adia Mumuni will chair the committee and David Witol will serve as secretary to the committee. The three other committee members are Salia E Tungbani, Issahaque Saiba Baduong and Jonas N Jakalia.